Welcome to Chrome Hearts! We’re excited to have you as our valued customer. Below, you’ll find all the information you need regarding our shipping policy to ensure a seamless and enjoyable shopping experience.
1. Shipping Destinations: We currently offer shipping all over the World and to select international destinations. Please note that shipping options and delivery times may vary based on your location.
2. Order Processing: Once you place an order on our website, please allow 1-2 business days for order processing and verification. During peak seasons, processing times may be slightly longer, but rest assured, we’re working hard to get your order to you as quickly as possible.
3. Shipping Methods: We offer a range of shipping methods to accommodate your needs:
- Standard Shipping: Estimated delivery within 9 to 14 business days.
- International Shipping: Delivery times vary based on the destination. Please refer to the checkout page for estimated delivery times.
4. Shipping Charges: Shipping charges are calculated based on the shipping method selected, the destination of the order, and the total order value. You can view the shipping charges at checkout before completing your purchase.
5. Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing a tracking number and instructions on how to track your package’s journey. You can also log in to your Chrome Hearts account to track your order’s status.
6. Customs and Duties: For international orders, please note that customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. Chrome Hearts is not responsible for any delays caused by customs processing.
7. Order Modifications and Address Changes: We understand that things might change. If you need to modify your order or update the shipping address, please contact our customer support team as soon as possible. We’ll do our best to assist you, but please note that changes might not be possible once the order has been processed for shipping.
8. Order Delays: While we strive to ensure timely deliveries, there might be circumstances beyond our control that lead to unforeseen delays. These could include weather disruptions, holidays, or other unexpected events. We appreciate your understanding and patience in such cases.
9. Order Tracking: If you have any questions or concerns about the status of your order, please don’t hesitate to reach out to our customer support team. We’re here to assist you and provide updates on your order’s progress.
Thank you for choosing Chrome Hearts! We’re committed to delivering top-notch products to your doorstep in a timely manner. If you have any further questions or need assistance, please don’t hesitate to contact our customer support team at firstname.lastname@example.org.